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FAQs

Does the requested rental time include set up and take down of items?

Your requested rental time is the time you would like to use the items.  We arrive well before that time to set up and make sure everything is working properly.  We schedule all pick ups after the end time stated on your contract.

How far in advance do I need to book?

There is no pre-set time to make your reservation.  All party rentals are subject to availability.  The sooner the better to guarantee the specific items you want are available, however, we can usually accommodate last minute bookings with some type of alternatives.

When is the final payment due?

Final payments are due upon delivery of your rental items.

Can I make changes to a reservation once a contract is signed?

Changes can be made with advance notice subject to availability.  A new signed contract will be needed and an additional deposit may also be required.

Do I need to be there for delivery and pick up?

Someone is required to be there for delivery and pick up to direct where the party rental items will be set up and confirm that all items have been picked up.

Are you allowed to set up in public parks?

We are authorized vendors in Miami-Dade, Broward, and Palm Beach County parks.  All parks have different requirements and regulations for use of our various items. We must abide by these regulations in order to continue to work in these parks. It is your responsibility to confirm with the parks what items they allow, as well as their electricity policy. (Most parks do require the use of a generator for outside rentals

Do all rides, inflatables, fun foods and games come with attendants?

All mechanical rides and a few inflatables do come with a required attendant.  The majority of inflatables, including bounce houses, games and fun foods do not come with an attendant unless requested at an additional charge.

Can I pick up items at your location?

No, we only do deliveries of all items. 

Is there a minimum rental amount?

Since we only do deliveries of our rentals there is a minimum order amount of $125.00 plus tax and delivery fee.

Do prices include set up and take down?

Prices do include set up and take down of all items except tables and chairs.  However, you are responsible for setting up and breaking down all tables and chairs we deliver.

Are there delivery charges?

Yes, there are delivery charges, calculated based on your location and/or distance from our warehouse.

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Do you require a deposit?

A 50% non-refundable deposit is required prior to your event to confirm all reservations.  No items are guaranteed until the deposit is paid.

What surfaces can you set up on?

We can set up on almost any level surface.  We can not set up inflatables or bounce houses on any type of rocks as it could cause tears in the material.  We also can not set up on soft sand.  Any items set up on hard, compacted sand will be subject to a clean up fee and must be disclosed ahead of time.

When do you set up?

Our set up times vary based on the number and complexity of items rented.  We do, however, allow for ample time to travel,  set up, and test all items  prior to the start time stated on your contract.

What forms of payment do you take?

We accept Visa, Master Card, American Express, cash or company checks. (No personal checks)

Is your equipment cleaned and maintained regularly?

Yes, we have a full time warehouse manager that oversees all cleaning and maintenance of our equipment on a weekly basis.

Do the inflatables need to stay plugged in the entire time?

Yes, the fans must be running at all times for inflatables to remain up.

Is someone available to call during my event if there is a problem?

Yes, by calling our main office number you will be able to reach our staff with any concerns.

Is it ok to tip the delivery person or attendants?

Of course!  These guys put forth all efforts to make sure that your party or event is set up at the designated time and is smooth and successful.

Do I need an attendant?

Depends on what you are getting.  One of our helpful team members will gladly

explain which attractions would require an attendant or not.  Just ask.

What is your cancellation policy?

Cancellations require 24-hour notice. At the customer’s request, the 50% non-refundable deposit may be credited towards rescheduling within 30 days. Deposit is based on a per item basis. If any one item is cancelled, The customer will still be charged 50% of the item value. Cancellations within the 24 hour time frame forfeits all deposits and will require the customer to pay the remaining contract balance.

Do you offer rain insurance?

We do not offer rain insurance.  Please refer to our cancellation policy stated above.

Do I need a generator?

Most county parks do require generators for rental equipment.  We will always be happy to provide what is needed at an additional cost.  However, if suitable electrical outlets are available on private properties, schools, churches, temples, etc then generators will not be required.

Do you have party packages?

While we do not offer any set packages, we are always happy to put together a customized package based on your needs and desires.

Do you offer on site inspections?

We will be happy to come out to your event site prior to booking to check for space, access and layout.  There is a $75.00 charge for this service.  However, if you book with us, that fee will go towards the cost of your event.

Are you licensed and insured?

We meet all necessary insurance coverage and licensing requirements. We abide by all state and local regulations for our industry. These can be provided upon request.

Is your equipment in good condition?

All our equipment is in excellent condition. Our equipment is stored indoors to prevent weather damage or deterioration.  Our rides are repainted and restored annually. Inflatables are inspected and cleaned after each use. Inflatables are replaced and/or changed as needed.

Are you a registered vendor for our school?

We work closely with many Monroe, Miami-Dade, Broward, and Palm Beach County Schools, as well as private schools. As a registered vendor for all local public schools we can safely provide our equipment for any school event.

I can not find a certain item on your site. What can I do?

If there is something you are looking for that you do not see on our website we will gladly help you find it. Through our many years of experience, and relationships with other professionals in our industry, there is nothing we haven’t been able to provide.

I want to reserve! What do I need to do?

Call us,  we’re here to help. Or go through our state of the art system to request a quote online. If the quote is accepted, we will email you a contract stating the terms of our agreement. Send it back signed with a 50% deposit, which can all be done directly online, and you’re all set. We will call you the day before if we need to coordinate any further for your event.

16330 SW 147 Ave

Miami, Fl.  33187

305.228.8510

  fca@funcitymiami.com